Our contact details
Board Game Vikings
24 Solario Road
The type of personal information we collectWe currently collect and process the following information:
- Personal identifiers, contacts and characteristics for example your name, delivery and billing addresses – to deliver your order(s).
- Contact telephone number – send you service messages by text (courier delivery time slot) and customer service.
- Email address – to send you order updates. If you create an account with us, this will be your username
- Date of birth – to confirm you are over the age of 13 and we can lawfully process your data without parental consent.
- Payment details are handled by our payment providers (e.g. Paypal Services, Google Pay), these will not be seen by us
How we get the personal information and why we have itMost of the personal information we process is provided to us directly by you for one of the following reasons:
- For the purposes of fulfilling your orders and upholding our customer service obligations
- We use the information that you have given us in order to track trends and how users are accessing our services. Information used in this way will not include any personally identifying information and only be used for the purpose of improving our services.
We may share this information where we are legally required to, for example to law enforcement for the purposes of detecting fraud.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) You are consenting to share your information in order for us to fulfill the orders you place on our website. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
(b) We have a contractual obligation.
(c) We have a legal obligation.
(f) We have a legitimate interest.
How we store your personal informationYour information is securely stored on our servers for as long as we need it to fulfill any orders you make with Board Game Vikings.
We keep your contact and delivery details for 12 months after your last order is complete in order to allow for problems or returns. We will then dispose your information by removing it from our servers.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com or write to us at Board Game Vikings, 24 Solario Road, NR8 5EJ if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
What are cookies?
What Type of Cookies Do We Use?
Cookies can be in the form of session cookies or persistent cookies. Session cookies are deleted from your computer or device when you close your web browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date.
We use the following cookies:
Analytical/performance cookies – These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
Customer preference cookies – when you are browsing or shopping on the Board Game Vikings website, these cookies will remember your preferences, improving your shopping experience with us.
Functionality cookies – These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, such as saving your shopping cart.
Cookies are used by us so that our website can remember what you have done whilst browsing, for instance, your log-in details, how far you have progressed with an order and what is in your shopping cart.
How Do You Block Cookies?
We may update this policy from time to time. Changes in technology, legislation and authorities’ guidance may require us to inform you of the activities we undertake where it affects your privacy rights. You should check this page occasionally to ensure you are familiar with any changes.